By Douglas Krantz
Someone once said, "Experience is something you gain when things go wrong."
If every time one goes on site to fix the fire alarm system
the problem is obvious, being a troubleshooter is boring. No experience is gained.
When, for the umpteen-hundredth time, the battery
in someone's fire alarm communicator needs replacement, as a troubleshooter, you know what to bring into the building with you. It's an obvious problem, and it's an obvious fix. The equipment has called the monitoring company to say "replace the batteries" and the building manager may not even know about the problem
You explain to the building manager the reason for the visit and say "I know what the problem is." You ask for the telephone room. Then, without any real troubleshooting, you replace the battery. Then you walk out; no experience gained.
Experience is Gained When Things Don't Work Out
Originally, the service call may have been for replacing the battery, but then a new battery doesn't fix it. When this happens, you have to wonder "Why doesn't it work?"
You search until you find the real problem and then you make the repairs.
Once the problem is found and fixed, you can say "I have gained the experience of finding and fixing this problem."
When troubleshooting isn't obvious, when going on site one doesn't just walk up to the problem and fix it, when one can't say to the building manager "I know just where the problem is" without looking first, that's when new things are learned and that's when one gains experience.